Welcome to the EXPLORE CHEMS FAQ Page
At EXPLORE CHEMS, we understand that you may have questions regarding our products, services, and policies. Below, we’ve compiled a list of frequently asked questions to help you find the information you need quickly.
General Information
1. What types of products do you offer?
We specialize in high-quality research chemicals with a purity of 98% and above, available in various forms such as pellets, bloters, crystals, powders, capsules, and chunks.
2. Are your products safe for research use?
Yes, our products undergo rigorous quality checks to ensure they meet high purity standards, making them suitable for legitimate research purposes.
Ordering and Payment
3. What is the minimum order amount?
The minimum order amount is $100.
4. Do you offer free shipping?
Yes, we provide free shipping for all orders over $200. For orders below this amount, a standard delivery fee of $5 applies.
5. What payment methods do you accept?
We offer a variety of payment methods at checkout. Please check the payment options available during your purchase, as they may vary from time to time.
Shipping and Delivery
6. Do you ship internationally?
Yes, we ship worldwide from our locations in the USA and Europe, ensuring a higher success rate for international deliveries.
7. How long does delivery take?
We guarantee delivery within a maximum of 4 business days to any location. If your order is not delivered within 14 business days, we offer a full refund.
8. How can I track my order?
Once your payment is confirmed, we provide tracking details via email, allowing you to monitor your shipment’s progress.
Customer Support
9. How can I contact customer support?
You can reach us via email at helpdesk@explorechems.com or use our Live Chat feature on our website for immediate assistance.
10. What are your customer support hours?
Our customer support team is available 24/7 to assist you with any inquiries.
Returns and Refunds
11. What is your refund policy?
If your order is not delivered within 14 business days, we guarantee a full refund. Please contact our support team for assistance.
12. Can I return products?
Due to the nature of our products, we do not accept returns. However, if you have any issues with your order, please reach out to customer support for assistance.
Additional Questions
13. Where can I find more information about your products?
You can browse our product catalog on our website, where detailed descriptions and specifications are available for each item.
14. Do you have a newsletter?
Yes! To stay updated on the latest news, promotions, and product launches, subscribe to our newsletter on the website.
If you have any other questions not covered in this FAQ section, please feel free to contact us. Thank you for choosing EXPLORE CHEMS for your research chemical needs!